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Frequently asked questions

Creating an account with us will give you access to our secure online portal, which handles all of the information and messaging facilities that you will need to communicate with your buyer and sell your property.

We have refined our sales process to make it as quick and easy as possible to market and sell your property through Propsell. Our six-step upload process often takes no longer than 10 minutes to complete. Once your property is uploaded, we will check everything over before making the property available For Sale online.

A member of our team will review your property listing to make sure it is grammatically correct and free of any spelling mistakes. We will suggest any improvements that could make your listing more appealing to prospective buyers.

If you need some inspiration before writing your property description, read the descriptions used for similar properties on Rightmove/Zoopla/Prime Location.

All contact between buyers and sellers can be made via our online portal.

If you prefer to exchange email addresses and telephone numbers then you are free to do so.

An Energy Performance Certificate (EPC) is a document provided by a government-approved assessor. The EPC displays an analysis of your property’s construction features and existing heating systems, insulation and double glazing, to provide an energy efficiency rating from ‘A’ (most efficient) to ‘G’ (least efficient).

We need a valid EPC within seven days of your property being listed on Rightmove, after which time your property will be removed from Rightmove until an EPC is available.

An EPC is valid for 10 years from the date of issue. If you already have one you can upload it directly when adding your property.

You can also download a copy of an existing Energy Performance Certificate from the Government website www.epcregister.com

We can provide an Energy Performance Certificate for your property for £90, by arranging for an accredited assessor to visit your property.

Yes. Our online agreement is non-exclusive, which means you can still list your property with a high street estate agent even if you upload it to our site.

Listing your property with more than one agent may mean that you pay a higher rate of commission if you do end up selling your property through a high street agent – make sure you check the small print before signing any agreements with a high street agent.

However, there are few real benefits to advertising with a high street estate agent, as they will list your property on the same sites that we list our properties on. The difference is that a traditional agent will still charge their 1-3% commission rate if they sell your property via Rightmove, Zoopla or PrimeLocation.com, whereas we will only ever charge our initial one-off payment of £250.

Yes, we do cover all areas of England, and most of Wales, Scotland and Northern Ireland. If you live in a particularly remote area, please call us on 01446 364 055 or email info@propsell.co.uk 

Your £250 fee covers a 12-month Rightmove listing. If your property doesn’t sell within 12 months, and you would like to renew the listing, it can be extended by a further 12 months for £250.

We will remind you when your 12-month listing is due to expire.

You can arrange viewings of your property as soon as your property goes Live.

From your Account Dashboard click ‘Properties I’m Selling’ then ‘Edit Listing’. Make any changes you require then remember to click the ‘Save’ button at the bottom of the page.

You are able to add/delete photos, floorplans or make changes to the price of your property.

Once your property is available on our website, you are able to make changes to your property description. Our residential sales team will need to check over the changes before approving them. If you have any queries, feel free to email us at  info@propsell.co.uk  or call us on 01446 364 055.

This is a marketing tool offered by Rightmove to make your property stand out. Your property advert is highlighted with a ‘Premium Listing’ red sticker and silver box. The asking price of premium-listed properties appears larger and bolder on the screen. Properties with premium listing also appear in a larger box with a highlighted background to make them stand out as much as possible.

When your property is uploaded to Rightmove it automatically achieves standard listing. Choosing Premium listing on Rightmove has a number of benefits:

  1. When you opt for premium listing you have more control over the images you use to promote your property. You can choose to show one larger static photo or several smaller ones on rotation.
  2. Properties with Premium Listing have an extended search radius, putting your property in front of buyers who may not have previously considered looking in your area
  3. When users are viewing lots of similar properties in a long list, the ones with Premium Listing are instantly recognisable. Rightmove suggests that properties with Premium Listing status receive 35% more online views than properties with standard listing status.

Rightmove Premium Listing costs £60 per property. This will give your property all of the premium features shown above.

There are no hidden charges. once you’ve paid your £250 you will have access to everything you need to sell your home with us.

Our other optional add-on features can all help to increase the visibility of your property and are designed to make your listing look as professional as possible.

If you live in a particularly large or rural property, and want to select one or more of our add-on services (such as professional photography), there will be an extra charge for additional costs incurred. We will always make you aware of any potential extra costs before arranging visits.

We offer the following optional features to enhance your property listing:

  • For Sale Board £50
  • Professional Photography £90
  • Rightmove Premium Listing £60
  • Professional Floor Plan £90
  • Virtual Tour £90
  • Energy Performance Certificate £90
  • Full sales progression £125 (From Preparation of Memorandum of Sale through to Completion)

To find out more about any of these extra features, please contact us on 01446 364 055 or via our contact form.

Our property management system is set up to make it as straightforward as possible to negotiate the sale of your property. Buyers and sellers have complete transparency throughout the negotiation process, and our messaging service can handle all of the correspondence that may be needed to negotiate a sale.

You will automatically be notified via email of any new offers on your property.

No. Your property listing will remain on our website until your sale has been completed.

Once you have accepted an offer, you can change your property’s status. Simply log in to your account and set your property to ‘Sold Subject to Contract’. We will then check over your buyer’s proof of identity to make sure your sale can proceed.

Yes we can carry out viewings. As a vendor, carrying out your own viewings gives you a chance to show off the best features your property has to offer, and also gives your buyer the opportunity to ask you detailed questions that an estate agent may not know the answer to. By using our Agent Sell option, we can take care of sale from start to completion for you.

Yes, however our online sales target market currently covers England, Scotland, Wales and Northern Ireland.

Whilst choosing the average price may seem like the most sensible option, you should really list your property at the highest possible price you think it can achieve. This will give you a considerable amount of flexibility when it comes to negotiating on price with your buyer, and if it becomes clear that your valuation is too high (based on a lack of interest in your property) you can always lower it.

Our valuation tool provides a 95-98% accuracy guide to accurately value your property.

You will be asked to send us your solicitor’s details shortly after accepting an offer for your property. We will also ask your buyer to provide the contact details of their solicitor. We will issue the Memorandum of Sale, thereby putting your Solicitors in touch with each other enabling them to begin the legal process.

If you have paid extra for our add-on sales progression service we will be in touch with all parties at every stage of the conveyancing process to see your sale through to completion.

When you decline an offer you will be asked to provide your reason(s) for doing so. It is important to state your reason(s) for declining an offer as this could open the door to your prospective buyer making a higher offer, or another offer with more agreeable terms attached.

Simply create an account and contact the seller to make an offer on the property you’re interested in. You will need to declare your buying position so that the seller can take this into account when considering your offer.

We always recommend viewing a property before making a formal offer.

Once a viewing has been carried out, you will be asked to give any feedback you may have for the seller, including some indication of whether you are interested in making an offer on the property.

Our website is set up to allow offers from applicants who have arranged viewings using our booking system. If you have arranged a viewing directly using our message service, please call us on 01446 364 055 so we can authorize you to be allowed to make an offer.

Alongside the basic information you will provide when setting up your account, we will also require copies of the following documents before a Memorandum of Sale can be issued.

  • Proof of identity (passport or driving licence)
  • Proof of funds (bank statement or mortgage offer letter). If you prefer to show these details to your Solicitor, we are happy to accept email confirmation from them.
  • Contact details for your Solicitor, name, address, email, telephone number.

We want to make the registration process as quick and easy as possible, so if you don’t have access to a scanner you can send us a selfie or camera phone shot of you holding your passport, driving licence or utility bill next to a copy of a daily newspaper.

If you would still like one of our agents to verify your details, please speak to a member of our team on 01446 364 055 or info@propsell.co.uk

Yes. Once a payment has been made, an appointment will be made with a local assessor to provide you with a property verification and valuation.

Yes, we always conduct a home visit for all the properties we market and offer a valuation as part of this service. Obviously we will be happy to market your property at a price you choose, however we suggest it should be for sale at a realistic price.